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❓ Frequently Asked Questions (FAQs) – Everything You Need to Know

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❓ Alluvi Community FAQ

Answers to the most common questions from our community. Can't find yours? Start a new topic in Questions & Support. 💬

⚠️ Research use only. All products are supplied exclusively for legitimate laboratory and analytical research. Not for human or veterinary use. This forum does not permit dosing, administration or personal-use discussion.

🛍️ Ordering & Products

Where can I place an order?

Orders can only be placed through our official website:
🔗 https://alluvipeptideshop.co.uk

We do not accept orders via DMs, social media, marketplaces or third-party sites.

Do I need an account to order?

You can check out as a guest, but an account gives you order history, tracking and faster checkout.

Are your products tested? Where are the COAs?

Applicable Certificates of Analysis are published or linked directly on the individual product page — no need to request them. Always match the batch number on your product with the document before use.

📄 Full guidance: Certificates of Analysis · Batch Testing

What purity are your peptides?

Analytical results are batch-specific. Check the Certificate of Analysis published on the relevant product page — it shows the reported results for the exact batch, the method used and the issuing laboratory. We don't make blanket purity guarantees across the range, because a result only applies to the batch that was tested.

Who can buy from you?

Products are sold for laboratory and analytical research purposes only. Purchasers must be 18+ and are responsible for complying with all laws, regulations and institutional requirements in their jurisdiction.

📜 See the Research Use Policy.

Can I request a product that isn't listed?

Email [email protected] with an enquiry. Availability is never guaranteed, and any product we supply is subject to the same research-use restrictions and documentation standards as our listed range.


📦 Shipping & Delivery

How long does delivery take?

Available delivery services, carriers and estimated timeframes are shown at checkout for your destination. Once shipped, your tracking email shows live progress.

Do you ship internationally?

Where international delivery is available, options are displayed at checkout. Purchasers are responsible for checking any import restrictions in their country before ordering.

Is packaging discreet?

Orders are shipped in plain, secure packaging.

Will I get tracking?

Yes — tracking details are emailed once your order ships.

What if my package is lost or damaged?

Contact us promptly at [email protected] with your order number and photos of any damage. Keep all packaging until the case is resolved.

⚠️ If the product seal is broken or damaged on arrival — do not use the product. Quarantine it, photograph it and contact us first.


💳 Payments & Pricing

What payment methods do you accept?

Available payment methods are displayed at checkout and processed through secure, encrypted gateways. If anything you've read elsewhere differs from checkout, checkout is correct.

🚨 We will never ask for payment via DM, gift cards or social media. Anyone doing so is a scammer.

Is payment secure?

Yes — transactions are encrypted and processed through secure payment gateways. We do not store your full card details.

Do you offer discounts or promotions?

Any current promotions, bundle pricing or discount codes are shown on the website or announced in the Announcements forum. Offers claimed anywhere else are not genuine.

Do prices include VAT?

Pricing and any applicable taxes are shown at checkout. International orders may attract customs charges or duties, which are the recipient's responsibility.


🔄 Returns & Refunds

What is your return policy?

Returns are governed by our official Returns Policy. In short: report damaged, incorrect or seal-compromised items promptly after delivery, keep all packaging, and contact support with your order number and photos before sending anything back.

Can I return opened products?

Opened or unsealed products are generally not returnable unless the item was defective or incorrect. See the Returns Policy for full conditions.

What if I received the wrong product?

Don't open it. Contact us with your order number, the product name and batch number received, and clear photos. We'll put it right.

How long do refunds take?

Refunds go to your original payment method after the returned item has been received and checked. Timescales are confirmed in the Returns Policy.


🧪 Product & Documentation Questions

What is a peptide?

Peptides are short chains of amino acids studied for a range of biological functions in controlled research settings. Our guides cover the product ranges:

How should products be stored?

Follow the storage conditions printed on the exact product label and product page. If the two conflict, contact us for clarification before laboratory use. We don't publish general storage rules here because conditions are product-specific.

How do I match my product to its COA?

Check that the product name, stated contents and batch/lot number on your product match the document published on its product page. A COA for a different batch does not apply to your product.

Can't find your batch? Contact us — don't substitute another document.

Do you provide reconstitution or usage guides?

No. We do not provide reconstitution, preparation, dosing or administration instructions, and this forum does not permit that discussion. Laboratory procedures are the responsibility of the purchasing researcher and their institution under an approved protocol.

Are your products for human consumption?

NO. All products are strictly for laboratory and analytical research. They are not medicines and are not for human or veterinary use.

📜 Research Use Policy


🚨 Scams & Security

How do I know I'm on the real Alluvi website?

Our only official store is:
🔗 https://alluvipeptideshop.co.uk

  • ✅ Exact URL spelling
  • ✅ Padlock/SSL in the address bar
  • ✅ Contact details match this forum's pinned posts

If the URL is different — even by one character — it's not us.

Someone is selling Alluvi products on Instagram/Facebook/WhatsApp — is it real?

No. We do not sell through social media DMs, marketplaces or messaging apps, and we currently have no authorised resellers. Treat any such offer as a scam and report it here.

How do I report a scam?

Post in the Scam Alerts forum with:

  • 🔗 The suspicious URL or account name
  • 📸 Screenshots
  • 💬 How you were contacted
  • 🧾 Any payment details requested

You can also email [email protected].

I think I bought a fake or my seal is broken — what now?
  1. 🛑 Do not use the product
  2. 📦 Quarantine it and keep all packaging
  3. 📸 Photograph the product, label, batch number and seal
  4. 📧 Contact us for verification against our records
  5. 💳 If you paid a scam seller: contact your bank, report to Action Fraud, and warn others in Scam Alerts

Note: a broken seal means the product cannot be treated as verified — it doesn't automatically prove it's fake, so let us check it.


👤 Account & Privacy

How do I create or delete an account?

Register at alluvipeptideshop.co.uk with a valid email. To delete your account, email [email protected] — requests are handled in line with UK GDPR.

I forgot my password

Use "Forgot Password" on the login page — a reset link is sent to your registered email.

How is my data protected?

Data is handled in line with our Privacy Policy and UK GDPR. We do not sell your personal information.


💬 Forum & Community

Who can join and what can I post?

Anyone with a legitimate interest in the Alluvi research range can register free.

Welcome:

  • ✅ Product and batch verification questions
  • ✅ Scam reports
  • ✅ Documentation questions
  • ✅ Order support

Not permitted:

  • ❌ Medical, dosing or personal-use advice
  • ❌ Consumption "experiences" or results posts
  • ❌ Links to unauthorised sellers
  • ❌ Spam or self-promotion
How do I get a "Verified Customer" badge?

Email your order number to [email protected] from your registered address and we'll verify your forum account. Never post your order number publicly.


📞 Still Have Questions?


Stay informed. Stay verified. Stay Alluvi. 🌿

The Alluvi Team


   
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