{"id":56,"date":"2026-07-18T19:33:31","date_gmt":"2026-07-18T19:33:31","guid":{"rendered":"https:\/\/alluvipeptideshop.co.uk\/?page_id=56"},"modified":"2026-07-20T00:12:45","modified_gmt":"2026-07-20T00:12:45","slug":"returns","status":"publish","type":"page","link":"https:\/\/alluvipeptideshop.co.uk\/es_mx\/returns\/","title":{"rendered":"Returns"},"content":{"rendered":"<section class=\"section dark\" id=\"section_688916034\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n\n<div class=\"row\"  id=\"row-1589434804\">\n\n\n\t<div id=\"col-1637832107\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\n\n<script type=\"application\/ld+json\">{\n    \"@context\": \"https:\\\/\\\/schema.org\",\n    \"@graph\": [\n        {\n            \"@type\": \"WebPage\",\n            \"@id\": \"https:\\\/\\\/alluvipeptideshop.co.uk\\\/returns\\\/#webpage\",\n            \"name\": \"Returns & Refund Policy\",\n            \"description\": \"Read the Alluvi Peptide Shop returns and refund policy for research products and documentation.\",\n            \"url\": \"https:\\\/\\\/alluvipeptideshop.co.uk\\\/returns\\\/\",\n            \"inLanguage\": \"en-GB\",\n            \"isPartOf\": {\n                \"@id\": \"https:\\\/\\\/alluvipeptideshop.co.uk\\\/#website\"\n            },\n            \"about\": {\n                \"@id\": \"https:\\\/\\\/alluvipeptideshop.co.uk\\\/#organization\"\n            },\n            \"breadcrumb\": {\n                \"@id\": \"https:\\\/\\\/alluvipeptideshop.co.uk\\\/returns\\\/#breadcrumb\"\n            }\n        },\n        {\n            \"@type\": \"BreadcrumbList\",\n            \"@id\": \"https:\\\/\\\/alluvipeptideshop.co.uk\\\/returns\\\/#breadcrumb\",\n            \"itemListElement\": [\n                {\n                    \"@type\": \"ListItem\",\n                    \"position\": 1,\n                    \"name\": \"Home\",\n                    \"item\": \"https:\\\/\\\/alluvipeptideshop.co.uk\\\/\"\n                },\n                {\n                    \"@type\": \"ListItem\",\n                    \"position\": 2,\n                    \"name\": \"Returns & Refund Policy\",\n                    \"item\": \"https:\\\/\\\/alluvipeptideshop.co.uk\\\/returns\\\/\"\n                }\n            ]\n        }\n    ]\n}<\/script>\n\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n\n\t\t<\/div>\n\n\t\t\n<style>\n#section_688916034 {\n  padding-top: 30px;\n  padding-bottom: 30px;\n  background-color: rgb(40, 40, 40);\n}\n<\/style>\n\t<\/section>\n\t\n\n\t<section class=\"section dark\" id=\"section_161622888\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n\n\n\n<!-- ================================================\n     RETURNS & REFUND POLICY\n     \/returns\/\n     Theme: #FF8000 \/ #000000\n     ================================================ -->\n\n<div class=\"rt-page\">\n\n<!-- ========== BREADCRUMB ========== -->\n<nav class=\"rt-breadcrumb\" aria-label=\"Breadcrumb\">\n  <a href=\"https:\/\/alluvipeptideshop.co.uk\/es_mx\/\">Home<\/a> \u203a\n  <span>Returns &amp; Refund Policy<\/span>\n<\/nav>\n\n<!-- ========== 1. HERO \/ INTRODUCTION ========== -->\n<section class=\"rt-hero\">\n  <div class=\"rt-hero-inner\">\n    <h1>Returns &amp; Refund Policy<\/h1>\n    <p>Our returns policy covers research products that arrive damaged, do not match order details, or where authenticity or batch concerns are reported.<\/p>\n    <p class=\"rt-hero-note\">All products are supplied strictly for laboratory and analytical research use \u2014 never for human or veterinary application.<\/p>\n    <div class=\"rt-btns rt-center-btns\">\n      <a href=\"https:\/\/alluvipeptideshop.co.uk\/es_mx\/contact\/\" class=\"rt-btn rt-btn-primary\">Contact Support to Start a Return<\/a>\n    <\/div>\n  <\/div>\n<\/section>\n\n<!-- ========== 2. ELIGIBILITY ========== -->\n<section class=\"rt-section\">\n  <h2 class=\"rt-h2\">Return Eligibility<\/h2>\n  <div class=\"rt-narrow\">\n    <p>The following products may be eligible for return or refund:<\/p>\n    <ul class=\"rt-list\">\n      <li>Unopened, unused products<\/li>\n      <li>Incorrect, damaged, or mislabelled products<\/li>\n      <li>Products with broken or missing seals &mdash; these must be reported immediately; <strong>do not use the product<\/strong><\/li>\n    <\/ul>\n    <div class=\"rt-warnbox\">\n      <span class=\"rt-warn-ico\" aria-hidden=\"true\">\u26a0\ufe0f<\/span>\n      <p><strong>Broken or missing seal?<\/strong> Do not use the product in research. Quarantine it, retain all packaging and <a href=\"https:\/\/alluvipeptideshop.co.uk\/es_mx\/contact\/\">contact us immediately<\/a> so the item can be verified.<\/p>\n    <\/div>\n  <\/div>\n<\/section>\n\n<!-- ========== 3. PROCESS ========== -->\n<section class=\"rt-section rt-tint\">\n  <h2 class=\"rt-h2\">How to Request a Return<\/h2>\n  <div class=\"rt-narrow\">\n    <ol class=\"rt-checklist rt-checklist-dark\">\n      <li>Contact support within <strong>3 working days<\/strong> of delivery.<\/li>\n      <li>Provide your order number, product name, batch or lot number, and clear photographs of the product, packaging and seal.<\/li>\n      <li>Keep all packaging until the case is resolved &mdash; do not discard, alter or repair anything.<\/li>\n    <\/ol>\n    <p>For batch, authenticity or seal concerns, our team will compare the details you provide against the product and batch records available to us before advising on next steps. See <a href=\"https:\/\/alluvipeptideshop.co.uk\/es_mx\/batch-testing\/\">Batch Testing<\/a> and <a href=\"https:\/\/alluvipeptideshop.co.uk\/es_mx\/product-authenticity\/\">Product Authenticity<\/a> for what to check.<\/p>\n    <div class=\"rt-btns rt-center-btns\">\n      <a href=\"https:\/\/alluvipeptideshop.co.uk\/es_mx\/contact\/\" class=\"rt-btn rt-btn-primary\">Submit a Return Request<\/a>\n    <\/div>\n  <\/div>\n<\/section>\n\n<!-- ========== 4. REFUNDS ========== -->\n<section class=\"rt-section\">\n  <h2 class=\"rt-h2\">Refunds<\/h2>\n  <div class=\"rt-narrow\">\n    <ul class=\"rt-list\">\n      <li>Refunds are issued after returned items are received and verified.<\/li>\n      <li>Refunds are made to the original payment method.<\/li>\n    <\/ul>\n  <\/div>\n<\/section>\n\n<!-- ========== 5. LIMITATIONS ========== -->\n<section class=\"rt-section rt-dark\">\n  <h2 class=\"rt-h2 rt-h2-light\">Limitations<\/h2>\n  <div class=\"rt-narrow\">\n    <p class=\"rt-light\">Refunds and returns are not available for:<\/p>\n    <ul class=\"rt-list rt-list-light rt-list-x\">\n      <li>Used, opened, or improperly stored products<\/li>\n      <li>Products purchased for personal use or outside the research scope<\/li>\n    <\/ul>\n    <p class=\"rt-light\">All purchases remain subject to the <a href=\"https:\/\/alluvipeptideshop.co.uk\/es_mx\/research-use-policy\/\">research-use policy<\/a>. Products are not medicines and are not intended for human or veterinary use.<\/p>\n  <\/div>\n<\/section>\n\n<!-- ========== 6. HELPFUL LINKS ========== -->\n<section class=\"rt-section\">\n  <h2 class=\"rt-h2\">Related Pages<\/h2>\n  <div class=\"rt-grid-4\">\n    <a class=\"rt-res\" href=\"https:\/\/alluvipeptideshop.co.uk\/es_mx\/contact\/\"><strong>Contact<\/strong><span>Start a return or report a product concern.<\/span><\/a>\n    <a class=\"rt-res\" href=\"https:\/\/alluvipeptideshop.co.uk\/es_mx\/research-use-policy\/\"><strong>Research-Use Policy<\/strong><span>The terms that apply to every product we supply.<\/span><\/a>\n    <a class=\"rt-res\" href=\"https:\/\/alluvipeptideshop.co.uk\/es_mx\/batch-testing\/\"><strong>Batch Testing<\/strong><span>Find and verify your batch information.<\/span><\/a>\n    <a class=\"rt-res\" href=\"https:\/\/alluvipeptideshop.co.uk\/es_mx\/product-authenticity\/\"><strong>Product Authenticity<\/strong><span>Packaging, seal and batch checks before use.<\/span><\/a>\n  <\/div>\n<\/section>\n\n<\/div><!-- \/.rt-page -->\n\n<style>\n\/* ============ RETURNS PAGE STYLES ============ *\/\n.rt-page { --o:#FF8000; 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